This Privacy Policy explains how Carolina Pergola Works, a trade name of Pure One LLC ("we", "us", "our"), collects and uses information when you visit https://carolinapergolaworks.com or ask for a quote for a pergola, a pavilion, a privacy wall or a pergola repair. We are a locally owned company based in Waxhaw, NC, and we work in the south Charlotte area.
Information we collect
When you send one of our forms (the quote form, the photo quote page or the estimate page), we collect only what you choose to give us. That usually includes:
- Your name
- Your phone number and, if you give it, your email address
- The address of the project or its zip code
- A description of what you want built or repaired, with any sizes you give us
- Your answer to the question "Was the home built before 1978?"
- Photos of your patio, yard or house wall that you choose to send. We remove the location data your phone saves inside a photo before it leaves our server.
When you browse our website, we also automatically collect standard log information such as IP address, browser type, pages visited, referring URL, and timestamps. This is used to operate the site securely and understand how visitors use it.
How we use your information
We use the information you provide for the following purposes only:
- Answering your quote request, setting the build date, and talking with you about your project
- Building or repairing the pergola, pavilion or privacy wall you asked for
- Sending invoices, warranty information, and service follow-ups
- Improving our website, services, and customer experience
- Preventing spam, fraud, and abuse of our forms and systems
We do not sell your personal information. We do not share it with lead brokers. We do not use it to send you unsolicited marketing.
Cookies and analytics
Our website may use Google Analytics to understand how visitors use the site. Google Analytics uses cookies and similar technologies to collect aggregate, largely anonymous usage information. You can learn more at policies.google.com/privacy and opt out using Google's Analytics opt-out browser add-on.
You can disable cookies in your browser at any time. Most of the site will continue to work normally without them.
Service providers
We use a small number of third-party services to run our business (web hosting, email delivery, analytics, and internal CRM). These providers only receive the information they need to perform their function and are contractually required to handle it consistent with their own privacy commitments. Carolina Pergola Works shares a back-office CRM with our parent company, Pure One LLC, and any sister brand operated by the same company; this is used only for internal job management and never for marketing to you from another brand.
Storage and security
Quote requests are sent directly to our inbox and stored in our internal job management system (CRM) for the purpose of serving you. We use HTTPS across the entire site, restrict access to customer data, and apply reasonable technical and administrative safeguards. No method of electronic storage or transmission is completely secure, but we take the security of your information seriously.
How long we keep information
We keep quote requests and job records for as long as needed to service the job, honor the warranty stated in your quote, and comply with tax and legal obligations. You may request deletion of your information at any time through the contact form.
Your rights
You have the right to:
- Ask what information we have about you
- Request that we correct or delete your information
- Opt out of any future communications from us
- Opt out of Google Analytics and ad personalization using the links above
To exercise any of these rights, use the contact form.
Text messaging
If you give us your phone number when you ask for a quote, we may call or text you about that specific project (for example, to ask for one more photo, send the written quote or confirm the build date). We do not send marketing text messages. Standard message and data rates may apply. You can reply STOP at any time to stop receiving texts from us.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be noted on the site.
Contact us
Questions about this policy or how we handle your information? Reach out any time:
Carolina Pergola Works
A trade name of Pure One LLC
Waxhaw, NC 28173
Privacy requests go through the contact form.